Service Updates 14-17 March

Engineering works will be taking place on 14th, 15th & 16th March. On Friday 14th March, we will be operating a reduced timetable. On Saturday 15th and Sunday 16th March, Lumo services will run between Newcastle and Edinburgh only. For more details, visit our engineering works page. For live updates, please see our Twitter/X.

On Monday 17th March, we are expecting our 10:45, 12:18 and 14:48 Northbound services to Edinburgh to be extremely busy. If you don't have a seat reservation, you will have to stand. If you would like to travel on an alternative service, please contact Lumo.Reservations@lumo.co.uk
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How to Contact Us

We want you to help us shape our future. We’re ready to listen and waiting to respond to any comments, suggestions, praise or complaints you may have. Or if you need help to buy tickets or book assistance, we’re here for that too.

To help, we’ve created a variety of ways you can get in touch with our team. To connect with an agent on Live Chat or complete one of our web forms, please click on the link below.

Rail Help 


Alternatively, visit our Twitter page @LumoTravel and let us know your thoughts.

How we handle complaints

We take customer complaints seriously.

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Delay Repay

Discover more about Delay Repay and see how to make a claim.

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how can we help today?

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