Engineering Works

If you decided not to travel due to Storm Eowyn on Friday 24th January, you can use your unused Lumo tickets on any Lumo service up to and including Tuesday 28th January. Engineering works will be taking place on 1st and 2nd of February. For more details, visit our engineering works page. For live updates, please see our Twitter/X.
lumo train tracks logo

How to Contact Us

We want you to help us shape our future. We’re ready to listen and waiting to respond to any comments, suggestions, praise or complaints you may have. Or if you need help to buy tickets or book assistance, we’re here for that too.

To help, we’ve created a variety of ways you can get in touch with our team. To connect with an agent on Live Chat or complete one of our web forms, please click on the link below.

Rail Help 


Alternatively, visit our Twitter page @LumoTravel and let us know your thoughts.

How we handle complaints

We take customer complaints seriously.

Find Out More

Delay Repay

Discover more about Delay Repay and see how to make a claim.

Find out more