lumo train e-ticket
lumo train e-ticket

our tickets

 they don't cost the earth

At Lumo we offer fantastic value tickets, that don't cost the earth or your wallet. Whether you’re booking train tickets in advance with a LumoFixed ticket or reserving a train seat with our latest LumoFlex ticket, our tickets can be as flexible as needed to give you plenty of choice without the confusing rules. Being all-electric means we are 100% digital, you can access and download your ticket on the go with the LumoGo app.

tickets now available up to

lumo train symbol
MAY
16

Due to engineering works, some weekend services are not yet available for bookings as we await confirmation of our timetable, these dates are listed as exclusions below. In addition, there are some dates where not all services are affected. These have been highlighted separately on our Engineering Works page which is updated as soon as we have opened these services for bookings.

Tickets have not been released yet for these dates: 25th & 26th of January, 1st, 2nd, 22nd & 23rd February, 1st, 2nd, 7th, 8th, 9th, 14th, 15th, 22nd & 23rd March, 13th April, & 4th, 17th & 18th May.

ticket types

LumoFixed train ticket specification
LumoFlex train ticket specification
LumoAny train ticket specifications

journey changes & refunds

  •  
  • journey changes
  • refunds
LumoFixed
On a LumoFixed ticket, you can change the date and time of your ticket up until the scheduled departure date. A £10 administration fee will be applied. If the price of the new ticket is more expensive, you'll need to pay the difference.
LumoFixed are non-refundable tickets and only valid on the date and train you have booked.
LumoFlex
LumoFlex tickets allow fee-free changes before your date of travel, subject to any fare difference. A £10 admin fee will be applied for all changes made on the day of travel. Changes cannot be made after your journey has departed.
LumoFlex tickets allow fee-free refunds before your day of departure. They are non-refundable on or after your departure date. 
LumoAny
Fee-free changes before or on the date of travel. Changes cannot be made after your journey has departed. Available on Lumo services only, LumoAny tickets are not exchangeable for tickets with other train operators. Your reserved seat is only valid on the selected service at the time of booking.
Fee-free refunds are included with LumoAny tickets. However, a £5 admin fee will be applied for post-departure claims. 
LumoFixed
On a LumoFixed ticket, you can change the date and time of your ticket up until the scheduled departure date. A £10 administration fee will be applied. If the price of the new ticket is more expensive, you'll need to pay the difference.
LumoFlex
LumoFlex tickets allow fee-free changes before your date of travel, subject to any fare difference. A £10 admin fee will be applied for all changes made on the day of travel. Changes cannot be made after your journey has departed.
LumoAny
Fee-free changes before or on the date of travel. Changes cannot be made after your journey has departed. Available on Lumo services only, LumoAny tickets are not exchangeable for tickets with other train operators. Your reserved seat is only valid on the selected service at the time of booking.
LumoFixed
LumoFixed are non-refundable tickets and only valid on the date and train you have booked.
LumoFlex
LumoFlex tickets allow fee-free refunds before your day of departure. They are non-refundable on or after your departure date. 
LumoAny
Fee-free refunds are included with LumoAny tickets. However, a £5 admin fee will be applied for post-departure claims. 
 Terms and conditions apply. Please see our onboard luggage policy for further luggage details before travelling with us.


FAQs

LumoFlex is Lumo's new train ticket option made flexible. LumoFlex combines affordable pricing with flexibility, in the case that you want a ticket that doesn't cost the earth but you think your plans might change LumoFlex is the ideal choice.

What's the difference?

Ticket Type  Refunds  Change of Journey
LumoFlex Fee-free refunds available pre-departure date. Non-refundable on or after date of travel. Fee-free before or on date of travel, subject to fare difference. Changes cannot be made after your journey has departed. Lumo services only, LumoFlex tickets are not exchangeable for tickets with other train operators.
LumoAny* Fee-free refunds available pre-departure date. Refundable on or after date of travel, subject to a £5 admin fee. Fee-free before or on date of travel.
Changes cannot be made after your journey has departed.
Lumo services only, LumoAny tickets are not exchangeable for tickets with other train operators.

 

*Please note that with your LumoAny train ticket, your seat reservation will only be valid for your booked service.

Yes, you can change the date or time of your LumoFlex ticket however, it is only exchangeable with Lumo-only services and not with other train operators.

You can change your LumoFlex ticket fee-free up until the date of travel subject to fare difference. Changes can be made on the pre-departure date and before your journey time, however, this may be subject to an admin fee and fare difference. Changes cannot be made after your journey has departed.

Booking a LumoFlex ticket allows you to change your journey fee-free* without costing the earth. With a LumoFlex ticket, you get the flexibility to change your ticket time and date to any other Lumo train ticket before travelling with us. See refunds and ticket changes for more information.

*Subject to fare difference, and a £10 admin fee when changes are made on the day of travel.
If you have bought your train ticket direct from our Lumo website and would like to change your LumoFixed, LumoFlex and LumoAny ticket, you can do so in your account. Once you've logged in, go to payment details and select amend on the selected ticket. 

Lumo bookings can be changed to a different time and date up until the day of travel, subject to any differences in fare and a £10 admin fee depending on the ticket type. Terms and conditions apply.
  • LumoAny tickets are refundable fee-free before the date of departure. Refunds can be made on or after the date of travel but this will be subject to a £5 admin fee.
  • LumoFlex tickets are refundable fee-free up before the date of departure. Refunds cannot be made on or after the date of travel.  
  • LumoFixed tickets are fully non-refundable.

If you have bought a train ticket direct from Lumo, including LumoFixed, LumoFlex and LumoAny and would like a refund you can do so by heading to our refund webpage to receive a refund for the ticket you no longer require.

If you bought your ticket from a third party retailer we would advise you to request a refund directly from your point of purchase. Please note, refund requests for cancelled or disrupted services cannot be submitted until after your scheduled date of travel.

Here at Lumo, we understand our customers wish to keep their luggage close by, and that what they are travelling with is important, but depending on the size, this may not always be possible.  We encourage all our customers to travel light for their ease, safety and comfort as space is limited onboard.  We only allow customers to bring with them a maximum of ONE medium sized suitcase (height 63cm x width 41cm x depth 27cm) and ONE small bag, rucksack or holdall, that is small enough to fit either on your lap or under the seat in front of you (please read our Customer Charter, under 'When Travelling with Us' for more information or go to the Onboard Luggage Policy). Any luggage carried that exceeds these limits is carried at our discretion and may be refused or a charge can be imposed for additional items of luggage, or for excessively large or bulky items.
luggage
woman storing luggage on lumo train
find out more about
our luggage limits onboard
lumo train map from Edinburgh to London
lumo train map from Edinburgh to London
find out more about the great places to visit and what to do when you get there!
Train Engineering works

engineering works

Find out the latest engineering works information.

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Train departure board

timetable

View our latest timetable. 

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download the app

Plan and book all your Lumo trips.

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