Find out the latest engineering works information.
At Lumo we offer fantastic value tickets, that don't cost the earth or your wallet. Whether you’re booking train tickets in advance with a LumoFixed ticket or reserving a train seat with our latest LumoFlex ticket, our tickets can be as flexible as needed to give you plenty of choice without the confusing rules. Being all-electric means we are 100% digital, you can access and download your ticket on the go with the LumoGo app.
tickets now available up to
Due to engineering works, some weekend services are not yet available for bookings as we await confirmation of our timetable, these dates are listed as exclusions below. In addition, there are some dates where not all services are affected. These have been highlighted separately on our Engineering Works page which is updated as soon as we have opened these services for bookings.
Tickets have not been released yet for these dates: 25th & 26th of January, 1st, 2nd, 22nd & 23rd February, 1st, 2nd, 7th, 8th, 9th, 14th, 15th, 22nd & 23rd March, 13th April, & 4th, 17th & 18th May.
ticket types
journey changes & refunds
- journey changes
- refunds
FAQs
LumoFlex is Lumo's new train ticket option made flexible. LumoFlex combines affordable pricing with flexibility, in the case that you want a ticket that doesn't cost the earth but you think your plans might change LumoFlex is the ideal choice.
What's the difference?
Ticket Type | Refunds | Change of Journey |
---|---|---|
LumoFlex | Fee-free refunds available pre-departure date. Non-refundable on or after date of travel. | Fee-free before or on date of travel, subject to fare difference. Changes cannot be made after your journey has departed. Lumo services only, LumoFlex tickets are not exchangeable for tickets with other train operators. |
LumoAny* | Fee-free refunds available pre-departure date. Refundable on or after date of travel, subject to a £5 admin fee. | Fee-free before or on date of travel. Changes cannot be made after your journey has departed. Lumo services only, LumoAny tickets are not exchangeable for tickets with other train operators. |
*Please note that with your LumoAny train ticket, your seat reservation will only be valid for your booked service.
You can change your LumoFlex ticket fee-free up until the date of travel subject to fare difference. Changes can be made on the pre-departure date and before your journey time, however, this may be subject to an admin fee and fare difference. Changes cannot be made after your journey has departed.
Booking a LumoFlex ticket allows you to change your journey fee-free* without costing the earth. With a LumoFlex ticket, you get the flexibility to change your ticket time and date to any other Lumo train ticket before travelling with us. See refunds and ticket changes for more information.
*Subject to fare difference, and a £10 admin fee when changes are made on the day of travel.
Lumo bookings can be changed to a different time and date up until the day of travel, subject to any differences in fare and a £10 admin fee depending on the ticket type. Terms and conditions apply.
- LumoAny tickets are refundable fee-free before the date of departure. Refunds can be made on or after the date of travel but this will be subject to a £5 admin fee.
- LumoFlex tickets are refundable fee-free up before the date of departure. Refunds cannot be made on or after the date of travel.
- LumoFixed tickets are fully non-refundable.
If you have bought a train ticket direct from Lumo, including LumoFixed, LumoFlex and LumoAny and would like a refund you can do so by heading to our refund webpage to receive a refund for the ticket you no longer require.
If you bought your ticket from a third party retailer we would advise you to request a refund directly from your point of purchase. Please note, refund requests for cancelled or disrupted services cannot be submitted until after your scheduled date of travel.