Your e-Tickets are available in the ‘My Tickets’ in the Lumo app.
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Tickets are available as an e-ticket in our app, LumoGo or downloadable via your booking confirmation email. As soon as you complete your purchase through the app or our website, tickets will automatically be delivered to your wallet in LumoGo. Just make sure your phone is charged and you’ve checked your ticket before joining the train – you will need your train ticket to get through the barriers at the station and our Ambassadors onboard will need to scan your train ticket when you arrive onboard the train.
download our app
via email
Your booking confirmation email contains an e-ticket as a PDF as back-up.
ticket on departure
Head to the station and locate a ticket machine to collect your ticket.
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get the LumoGo App
FAQs
When you book directly with us, you can easily download your e-tickets via our website or the LumoGo app. To download from our website, simply sign in to your account, click on ‘Bookings’, and download your tickets as a PDF. If you prefer to keep your e-tickets on your Google or Apple wallet, you can download the LumoGo app.
If you can no longer make your journey you may receive a refund or eVouchers depending on your ticket type. For more details about our ticket types and refunds, please refer to our refunds page.
If you purchased a ticket with Lumo and experienced any disruption to your journey resulting in your service being cancelled and you did NOT travel, please claim a refund through our Refunds Portal.
If you purchased a ticket with Lumo and experienced any disruption to your journey resulting in your service being cancelled and you did NOT travel, please claim a refund through our Refunds Portal.
Screenshots of e-tickets are not accepted and cannot be used to travel. If you are having issues accessing or using your tickets, please contact a member of staff.
If you have an e-ticket, you can open your ticket through your confirmation email or sign in to your Lumo account on our website, where you will find the e-ticket as a PDF file in the 'bookings' section. If you have the LumoGo app, simply open the app and go to 'My tickets'. Once you open your e-ticket or PDF file, you can scan the QR code from your phone at the ticket gate.
