London King's Cross at a glance
London King's Cross Station
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Accessible Ticket Machines
One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant. There is a lowered ticket machine at this station.
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Customer Help Points
Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.
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Impaired Mobility Set Down
There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.
There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.
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Induction Loop
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National Key Toilets
Accessible toilets are located next to platform 9 and can be operated by a radar key.
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Ramp For Train Access
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Staff Help Available
Monday to Friday – 05:00 to 01:36 Saturday – 05:00 to 00:36 Sunday – 05:30 to 01:36Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.
Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:
Lumo - 0800 031 8542.
LNER - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can email assisted.travel@virgintrainseastcoast.com. Monday - Saturday 08:00-20:00, Sunday 10:00-20:00.
Hull Trains - 0800 316 1323.
Grand Central - 08440 8110 072
Great Northern - 0800 0582 844
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Step Free Access
There is level access to all platforms. Lifts provided between concourse & Mezzanine and London Underground ticket hall.
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Wheelchairs Available
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This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis
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Penalty Fares
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Prepurchase Collection
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Staffing Level
Fulltime -
Ticket Machine
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Ticket Office
Monday to Friday – 05:00 to 01:36 Saturday – 05:00 to 00:36 Sunday – 05:30 to 01:36 In the Main Concourse opposite the shops
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Bus Services
There are bus stops in streets surrounding the station on Euston Rd and York Way. All Transport for London buses are accessible by step free access
More information about Transport for London buses can be found here
All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here
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Car Park
Station Car Park - 322 spaces Monday to Friday – 05:00 to 01:36 Saturday – 05:00 to 01:11 Sunday – 05:00 to 01:36 -
Cycle Storage Availability
Storage location: Platforms 1, 8 & 9
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Cycle Storage Sheltered
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Taxi Rank
The taxi rank is situated on Pancras Road just outside of the station.
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This station does not offer
Rail Replacement Services
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Customer Service
Help is available at the Rail Information Point in the centre of the Main Concourse.
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Left Luggage
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Lost Property
Monday to Friday – 09:00 to 17:30 -
Toilets
The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.
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WiFi
Find WiFi Hotspots around London Kings Cross station
station guides
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