Darlington at a glance
Darlington Station
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Accessible Public Telephones
text phones are available and staff are on hand to assist as required due to no low level phones
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Accessible Taxis
Generally available but advance booking recommended
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Accessible Ticket Machines
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Impaired Mobility Set Down
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Induction Loop
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National Key Toilets
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Ramp For Train Access
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Staff Help Available
Monday to Friday – 24 hours Saturday – 06:00 to 23:59 Sunday – 24 hoursWhen arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Step Free Access
Walking route
From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier.
Temporary ticket office
While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre.
Ticket barriers
While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Wheelchairs Available
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This station does not offer
Accessible Booking Office Counter, Customer Help Points
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:00 to 19:00 Saturday – 07:00 to 19:00 Sunday – 08:00 to 18:00Three machines outside the travel centre and one machine inside the travel centre.
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Bus Services
Information to plan your onward journey is available in a printable format here
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Car Park
Station Car Park - 543 spaces Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hours -
Cycle Storage Availability
All racks are covered by Council CCTV and there are security patrols every two hours.
Storage location: stations front -
Cycle Storage Sheltered
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Rail Replacement Services
Replacement coach services depart from the station entrance
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Taxi Rank
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
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Toilets
The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
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This station does not offer
WiFi
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