Durham at a glance
Durham Station
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Accessible Ticket Machines
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Customer Help Points
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Impaired Mobility Set Down
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Induction Loop
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National Key Toilets
The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
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Ramp For Train Access
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Staff Help Available
Monday to Friday – 24 hours Saturday – 24 hours Sunday – 07:00 to 23:59When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Wheelchairs Available
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This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:00 to 18:00 Saturday – 07:00 to 17:00 Sunday – 09:00 to 16:00Four machines on Southbound platform and two Cash/Card machines on Northbound platform.
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Bus Services
Information to plan your onward journey is available in a printable format here
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Car Park
Station Car Park - 423 spaces Monday to Sunday – 24 hours -
Cycle Storage Availability
Storage location:North end of Platforms 1 and 2
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Cycle Storage Sheltered
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Rail Replacement Services
Pick Up / Drop Off in the station car park.
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Taxi Rank
Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
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Toilets
The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
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This station does not offer
WiFi
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