Edinburgh at a glance
Edinburgh Station
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Accessible Public Telephones
Available in part on the main concourse during Station Opening times
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Accessible Taxis
Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
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Accessible Ticket Machines
All Virgin Trains East Coast machines are DDA compliant in the Travel Centre
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Customer Help Points
There is a Customer Information Point in the Main Concourse opposite the main departure boards.
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Impaired Mobility Set Down
A drop off area is located at Calton Road, an assistance call point is located beside the lift.
Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
- LNER - 03457 225 333
- Avanti West Coast - 03453280253
- ScotRail - 0845 6015 929
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Induction Loop
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National Key Toilets
At entrance to Public Toilets
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Ramp For Train Access
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Staff Help Available
Monday to Friday – 04:00 to 00:45 Saturday – 04:00 to 00:45 Sunday – 06:00 to 00:45Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse.
The Mobility Assistance Room is located opposite platform 4.
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Step Free Access
There is step free access to all parts of the station with lifts and escalators giving access to the platforms
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Wheelchairs Available
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This station does not offer
Accessible Booking Office Counter
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:00 to 22:00 Saturday – 06:00 to 22:00 Sunday – 07:00 to 22:00In the Travel Centre
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Bus Services
Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com
All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space.
Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info
Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com
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Car Park
New Street: Long Stay - 617 spaces Monday to Friday – 04:00 to 00:45 Weekend – 06:00 to 00:45 -
Cycle Storage Availability
Please do not leave panniers, bags or trailers attached to bicycles or racks. Panniers, bags or trailers attached to bicycles will be removed and deposited in lost property, a fee may be charged for their return. Storage location:Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
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Cycle Storage Sheltered
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Rail Replacement Services
ScotRail bus replacements:
Pick up / drop off: Waterloo Place - What3Words
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Taxi Rank
Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
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Toilets
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WiFi
station guides
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