Newcastle at a glance
Newcastle Station
Plan your journey to Newcastle with our simple booking system and get the best price on direct train tickets to Newcastle.
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Accessible Ticket Machines
Accessible machine are located on the main concourse
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Customer Help Points
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
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Impaired Mobility Set Down
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Induction Loop
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National Key Toilets
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4. -
Ramp For Train Access
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Staff Help Available
Monday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hoursAssistance meeting point is Customer Information Point in main concourse
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Step Free Access
Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4.
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Wheelchairs Available
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This station does not offer
Accessible Booking Office Counter, Accessible Public Telephones, Accessible Taxis
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Prepurchase Collection
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Staffing Level
Fulltime -
Ticket Machine
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Ticket Office
Monday to Friday – 05:00 to 21:20 Saturday – 05:00 to 21:20 Sunday – 07:30 to 21:20Adjacent to Platform 12
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This station does not offer
Penalty Fares
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Bus Services
Information to plan your onward journey is available in a printable format here
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Car Park
Long Stay Car Park - 454 spaces Monday to Sunday – 04:00 to 23:00 -
Cycle Storage Availability
28 stands accommodating 56 cycles
Storage location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station. -
Cycle Storage Sheltered
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Rail Replacement Services
Rail Replacement Coaches leave from the front of the station.
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Taxi Rank
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
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Customer Service
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
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Lost Property
Monday – 06:15 to 21:00 Tuesday – 06:15 to 21:00 Wednesday – 06:15 to 21:00 Thursday – 06:15 to 21:00 Friday – 06:15 to 21:00 Saturday – 06:15 to 21:00 -
Toilets
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. -
WiFi
Find WiFi Hotspots around Newcastle station -
This station does not offer
Left Luggage
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