Newcastle at a glance
Newcastle Station
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Accessible Public Telephones
Platform 3
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Accessible Ticket Machines
Accessible machine are located on the main concourse
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Customer Help Points
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
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Impaired Mobility Set Down
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Induction Loop
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National Key Toilets
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
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Ramp For Train Access
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Staff Help Available
Monday to Friday – 04:00 to 00:15 Saturday – 04:00 to 23:30 Sunday – 07:00 to 00:15When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
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Step Free Access
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
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Wheelchairs Available
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This station does not offer
Accessible Booking Office Counter, Accessible Taxis
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Penalty Fares
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Prepurchase Collection
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Ticket Machine
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Ticket Office
Monday to Friday – 06:00 to 19:00 Saturday – 07:00 to 19:00 Sunday – 07:30 to 19:00Adjacent to Platform 12
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Bus Services
Information to plan your onward journey is available in a printable format here
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Car Park
Long Stay Car Park - 454 spaces Monday to Sunday – 04:00 to 23:00 -
Cycle Storage Availability
28 stands accommodating 56 cycles
Storage location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station. -
Cycle Storage Sheltered
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Rail Replacement Services
Rail Replacement Coaches leave from the front of the station.
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Taxi Rank
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
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Toilets
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
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