Birmingham New Street at a glance
Birmingham New Street Station
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Accessible Booking Office Counter
Floorwalkers are available to assist all customers
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Customer Help Points
Available at Customer Reception and station floorwalkers
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Impaired Mobility Set Down
Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Please contact customer services of the relevant train operator:
- West Midlands Railway - 03333110039
- Avanti West Coast - 03331031031
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Induction Loop
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National Key Toilets
Close to Platforms 1A and 12A and Platforms 10 and 11B
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Ramp For Train Access
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Staff Help Available
Monday to Sunday – 07:30 to 23:59Journey Care assistance is available prior to travel via the relevant Train Operator:
- Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
- CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
- London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
- Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00
We can provide assistance at the station during the hours we're open to the public. Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243.
However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.
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Step Free Access
The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.
All platforms have lifts and escalators
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Wheelchairs Available
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This station does not offer
Accessible Public Telephones, Accessible Taxis, Accessible Ticket Machines
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Prepurchase Collection
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Staffing Level
Fulltime -
Ticket Machine
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Ticket Office
Monday – 05:15 to 21:00 Tuesday – 05:15 to 21:00 Wednesday – 05:15 to 21:00 Thursday – 05:15 to 21:00 Friday – 05:15 to 21:00 Saturday – 05:15 to 21:00 Sunday – 08:00 to 21:00On the main concourse next to WH Smiths
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This station does not offer
Penalty Fares
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Bus Services
There are nearby bus stops on Smallbrook Queensway and Hill Street
Most buses are wheelchair accessible.
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For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
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Car Park
Short Stay Car Park - 38 spacesMonday to Friday – 24 hours Saturday – 24 hours Sunday – 24 hoursCar Parking Charges
Off-peak ticket: N/A
Per Hour ticket: N/A
Daily ticket: N/A
Weekly ticket: N/A
Monthly ticket: N/A
Three Monthly ticket: N/A
Six Monthly ticket: N/A
Annual ticket: N/A -
Cycle Storage Availability
If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists
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Cycle Storage Sheltered
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Taxi Rank
Taxis drop off with the 'drop & go' in the Hill Street entrance.
The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).
For more information visit traintaxi.
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This station does not offer
Rail Replacement Services
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Customer Service
Luggage received from terminated trains at Birmingham New Street only
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Left Luggage
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Lost Property
Monday to Friday – 09:00 to 17:30 -
Toilets
Male, Female, Accessible and Baby Change facilities are available in all parts of the station.
These are located between:
- Platforms 2 - 3a (Blue Lounge)
- Platforms 10 - 11a (Yellow Lounge)
- Platforms 10 - 11b (Red Lounge)
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WiFi
Find WiFi Hotspots around Birmingham New Street station
station guides
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